Refund Policy

1. Try it free first

The core features are free on the Free plan, so you can check that IFF AI works for you before buying PRO.

2. Full refunds

We refund the full amount when:

• you ask within 7 days of paying and haven't used any PRO feature
• you were charged twice or charged in error
• you couldn't use PRO because of an outage or another problem on our side

“Using PRO” means using any of: the AI study coach, smart review, practice questions and mock exams from your materials, or AI audio study mode.

3. Partial refunds (usage and cancellation fee deducted)

If you have used PRO, or more than 7 days have passed since you paid, we refund the remaining amount after deducting the cost of the days you used and a cancellation fee.

• Usage cost = monthly plan price × days used ÷ 30. It is always based on the monthly price, whichever plan you bought: the yearly discount doesn't apply to the time you used, because it is given on the condition that you use the full year.
• Cancellation fee = (amount paid − usage cost) × 10%, reflecting costs such as payment processing fees.
• Refund = amount paid − usage cost − cancellation fee. Usage cost and fee are rounded up and the refund is rounded down to the smallest currency unit.
• Example: on the yearly plan ($73.10) used for 30 days, the usage cost is $9.99 and the fee $6.32, so we refund $56.79.
• Example: on the monthly plan ($9.99) used for 10 days, the usage cost is $3.33 and the fee $0.67, so we refund $5.99.
• Days used run from the payment date to the date you ask for a refund, counting both days.
• If the usage cost is equal to or more than the amount paid, there is nothing to refund.

4. Renewal and cancellation

PRO subscriptions can be cancelled anytime. After you cancel, you won't be charged again and can keep using PRO until the end of the period you paid for. Prepaid passes bought earlier through Toss Payments don't renew, so there is nothing to cancel. To get money back as well as cancel, ask for a refund under sections 2 and 3.

5. How to request a refund

Email support@iff-ai.pages.dev with the email you signed up with and the payment date. We reply within 3 business days. Refunds go back to your original payment method through the payment provider and can take 3-7 business days to appear, depending on your bank.

6. Your statutory rights

This policy doesn't limit any right of withdrawal or refund you have under the law of your country. Where the law, or the buyer terms of Polar as our Merchant of Record, is more favorable to you, that applies instead. Because PRO is digital content, once you start using it your right of withdrawal may not apply to the part you have used; we tell you this before you pay.